• 30-Day Return Policy

    • We accept returns within 30 days of delivery.
    • Items must be unused, in their original condition, and with all packaging intact.
    • Check our full return guidelines below for more details.

  • Received a Damaged Item

    • If your item arrives damaged, please contact us within 48 hours.
    • Provide photos of the product and packaging for faster support.
    • We’ll help arrange a replacement or refund as quickly as possible.

  • Requesting a Refund

    • Refunds can be requested by contacting our support team.
    • Please include your order number and reason for the request.
    • Refunds are issued to the original payment method only.

Returns & Refunds Policy

We want you to feel fully confident and happy with every purchase from our store.
If something isn’t right, we’re here to help.

Processing Time

  • Return requests are usually reviewed within 1–3 business days.
  • Once approved, your refund will be issued within 3–7 business days.
  • You will receive an email confirmation once the refund is completed.

Return Eligibility

  • Returns are accepted within 30 days of receiving your order.
  • Bags must be returned unused, undamaged, and with all original tags and packaging included.
  • Final sale items or personalized products may not be eligible for returns.

Damaged or Incorrect Items

If your item arrived damaged or you received the wrong product, please contact us immediately.
To speed up support, include:

  • Order number
  • Photos of the product
  • Photos of the outer packaging

We will arrange a replacement or refund as quickly as possible.

How to Start a Return

Simply contact our customer support team with your order number and reason for return.
We will guide you through the process step by step.